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CIGNA Secure Travel is a travel assistance program. Used by over 1 million travelers
last year alone, Secure Travel gives you a sense of security and peace of mind
every time you embark on a trip. Travel services are provided by Worldwide
Assistance Services, Inc. (WA), the largest organization of its kind.
Covered members have access to WA's customer service center 24 hours a day,
365 days a year — from anywhere in the world when traveling at least
100 miles from home. The program offers medical assistance, travel and
communication assistance, and pre-departure services as well.
Pre-Departure Services
These valuable services can help you start your trip the right way. Obtain
important, up-to-date information on:
- Immunization requirements
- Visa and passport requirements
- Foreign exchange rates
- Embassy/Consular referral
- Travel/Tourist advisories
- Temperature and weather conditions
- Cultural information
Medical Evacuation
When an unforeseen medical emergency requires you to be evacuated to a medical
facility for treatment, WA gets you there. When deemed medically necessary by a
WA designated physician, WA will arrange and pay for your transportation to
the nearest adequate medical facility that can properly treat your condition.
Repatriation
In the event that you should pass away while traveling, WA will arrange for all necessary
government authorizations, and pay for the return of your remains to your place of residence
for burial or cremation.
Other Insured Benefits
- Arrangements for and payment of the safe return home of any
dependent children under the age of 16 if you are hospitalized.
- Arrangements for and payment of a traveling companion's return
to his or her original destination in the event of delays
due to your medical emergency.
- Arrangements for and payment of a visit by a family member
or friend if you are traveling alone and are hospitalized for at least 10 days.
Additional Services
- Medical referrals for local physicians, dentists and medical
treatment centers in the event of accident or illness while traveling.
- Prescription assistance to refill a prescription that has been
lost, stolen, or depleted.
Assistance with Lost or Stolen Items*
Losing your luggage, passport or other important documents can be distressing
and can cause unnecessary delays. If any of your belongings are lost of stolen,
WA will assist you in both locating and replacing luggage, documents, and any
other personal possessions.
Legal Assistance*
If you need legal assistance while traveling, WA can arrange help from local
attorneys, embassies and consulates. We can also provide an advance of up to
$5,000 in bail bond, where permitted by law, with your satisfactory guarantee
of reimbursement.
Translation and Interpretation Services*
When you need communication assistance in a foreign country, WA will provide
telephone translation or local interpreters for all major languages.
Emergency Travel Services*
- Emergency Cash. When you need cash while traveling,
WA will advance up to $250 with your satisfactory guarantee
of reimbursement.
- Emergency Travel Arrangements. In an emergency, WA will
change or make new airline, hotel, or car rental reservations on your behalf.
- Emergency Message Relay In an emergency, WA can put you in touch
with those at home. You can relay urgent messages to and from friends,
relatives, and business associates toll-free through WA's Emergency Message Center.
*These services may involve third party expenses which are the responsibility of the
covered member.
CIGNA Secure Travel is a travel assistance program underwritten by CIGNA Group
Insurance. Actual travel assistance services are provided by Worldwide Assistance
Services, Inc.
Worldwide Assistance Services, Inc. will
provide to covered members the services described in this document subject to the terms
and conditions of the Corporate
Service Agreement, any corresponding documents and in accordance with the procedures
of Worldwide Assistance Services, Inc. and its international affiliates.
How to Reach Worldwide Assistance:
- From the U.S. and Canada, call 1-888-226-4567
- From outside the U.S. and Canada, call collect 202-331-7635
- By fax: 202-331-1528
- By email:
cigna@worldwideassistance.com
Please indicate that you are a member of CIGNA Secure Travel
Policyholder Name: Regents of the University of Michigan
Policy Number: ABL-637063
Group Number: 57
Printable CIGNA Secure Travel Brochure (PDF)
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