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If you are having trouble viewing the presentations, take
some simple Steps to help setup your computer for multimedia
delivered on the web.
Missing
or Incorrect Plug-ins
These presentations require current versions of QuickTime
and Shockwave. When you begin the presentation, a script
checks to see if you have the correct versions of both.
If you do not have either, or if they are out of date, the
presentation should identify this need and send you to the
Macromedia website for the current Shockwave plug-in and/or
to Apple for the current QuickTime plug-in. Follow the link
and download the current versions.
If
the presentation does not identify missing plug-ins and
still does not launch, then you can get the plug-ins manually
by clicking on these links.
Shockwave:
http://www.macromedia.com/downloads/
QuickTime: http://www.apple.com/quicktime/download/
A
playback problem can also occur if you have multiple versions
or Incorrect versions in your browser plug-in folders. For
example, you can have a Netscape version of Shockwave in
Explorer's plug-in folder. You can check for this by running
a find command from your desktop for "Shockwave",
and / or "QuickTime". Find will show all versions
and places where they are stored. Go ahead and delete these
files and try to run the presentation again, letting the
presentation script collect and install the current versions.
Poor
Playback
If you are experiencing choppy playback, close all programs
other than the browser. For best playback performance, no
other programs should be running.
You
may also be experiencing a network slowdown. Even with a
fast connection, additional traffic between you and your
service provider may be taking up valuable bandwidth. This
is something beyond your control. Please try again later.
General
Setup
While these presentations are designed for a variety of
computers and operating systems, there may be some system
setup issues beyond the simple steps outlined above.
If
you are accessing the presentation from your office, you
may need to review your system setup and network access
with your IT client service.
If
you are accessing the presentation from your home computer,
please Review the setup guide. You should also review the
network access guide from your online service provider.
Check the settings for your connection. For further assistance,
contact your service provider.
If
you wish to take full advantage of multimedia available
on the web, keep all your software current. We encourage
you to review the resources available and upgrade to current
versions when you are comfortable. As a general guideline,
unless you consider yourself a “power user,”
it is best not to download upgrades the day they are available.
A wait period of a month or two can protect you from first
adopter bugs. Review your best information, and solicit
the assistance of knowledgeable sources.
Recommended
Configurations
MINIMUM:
PC: Pentium III 400 mhz or equivalent with
32 mb ram and at least Windows
98 installed
SW: IE 4.0 or greater with Shockwave Player
version 7.0 or greater and
Quicktime 5.0 or greater
Mac:
G3(300) with 32 mb ram and at least MacOS 8.6 installed
SW: IE 4.0 or greater with Shockwave Player
version 7.0 or greater and
Quicktime 5.0 or greater
PREFERRED:
PC: Pentium III 800 mhz or equivalent with
128 mb ram and at least Windows
98 installed
SW: IE 5.0 or greater with Shockwave Player
version 7.0 or greater and
Quicktime 5.0 or greater
Mac:
G4(400) with 128 mb ram and at least MacOS 9.2 installed
SW: IE 5.0 or greater with Shockwave Player
version 7.0 or greater and Quicktime 5.0 or greater
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