Conflict Management and Negotiation
- Conflict Management: The Fundamental Skills
- Advanced Conflict Management: Dealing with the Source of the Conflict
- Working With Difficult People and Personalities aka Working With People You Can't Stand
- Prevent, Resolve, Contain: Stopping Conflict Before it Becomes Destructive
Conflict Management: The Fundamental Skills
The first step in resolving conflicts successfully is having a knowledge of and ability to use basic conflict resolution skills. This class provides the foundational skills for resolving conflict in any situation.
You will learn to:
- Recognize your natural conflict-handling style
- Identify the causes of conflict
- Determine when “solution thinking” contributes to ongoing conflict
- Use appropriate interpersonal skills to communicate effectively during conflict
- Identify ways to manage your emotions during conflict
You will benefit by:
- Handling conflict with greater ease
- Optimizing outcomes in conflict situations
- Gaining confidence in resolving conflict
Audience:
Anyone needing to improve their conflict management ability
Recommendation for Course Preparation:
Take this class in conjunction with Advanced Conflict Management: Dealing with the Source of the Conflict to raise your confidence and ability to successfully resolve conflict.
Schedule Selection(s) |
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Cost: $139 |
Date: Tue. 10/14/08 |
| Date: Wed. 3/18/09 Time: 1:00 p.m. - 4:30 p.m. Code: CMN904 |
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| Date: Tue. 6/9/09 Time: 8:30 a.m. - 12:00 p.m. Code: CMN905 |
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Advanced Conflict Management: Dealing with the Source of the Conflict
This session will build upon your fundamental conflict management skills by teaching you to identify the sources of conflict, target your approach to the conflict and overcome roadblocks by using the appropriate tools and skills.
You will learn to:
- Resolve the conflict without being distracted by unrelated issues
- Use direct questioning as a way to determine the source of the conflict
- Identify your "bottom line" when choosing your resolution options
- Determine when you’re in the “conflict spiral”
- Find ways to get out of the “conflict spiral” to resolve conflict faster
You will benefit by:
- Identifying the source of the conflict and moving to resolution faster
- Preserving relationships and maintaining productivity
- Feeling more in-control during conflict
- Helping all parties save face
Audience:
Anyone who would like to enhance their ability to resolve conflict more successfully
Recommendation for Course Preparation:
It is highly recommended that participants first take Conflict Management: The Fundamental Skills as a basis for their learning in this class.
Schedule Selection(s) |
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Cost: $139 |
Dates: Wed. 3/25/09 |
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Working With Difficult People and Personalities, aka Working With People You Can’t Stand
Overcoming the stress experienced when interacting with “difficult” people is a challenge. By focusing on personalities and behavioral styles, this course outlines a positive approach to working around these personality conflicts.
You will learn to:
- Identify categories of difficult people and why you perceive them that way
- Find coping strategies to effectively deal with difficult people and personality conflicts
- Prevent the development of problematic relationships
- Identify the source of a dispute and determine what to do about it
- Identify ways to deflect the hostility of others
You will benefit by:
- Expanding your knowledge of personality types and interpersonal relations
- Utilizing skills acquired to diffuse personality conflicts that may arise
- Gaining confidence in handling tough situations
- Maintaining composure and professional language in “hot” situations
Audience:
Anyone wanting to be more effective at handling their emotions when dealing with challenging people and situations
Program Note:
Participants will receive a copy of the bestselling book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner
Schedule Selection(s) - 2 Day Course |
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Cost: $179 |
Dates: Fri. 10/3 & 10/10/08 (2 day course) |
| Dates: Wed. 2/11 & 2/18/09 (2 day course) Time: 1:00 p.m. - 4:00 p.m. Code: CMN |
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| Dates: Fri. 6/12 & 6/19/09 (2 day course) Time: 9:00 a.m. - 12:00 p.m. Code: CMN907 |
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Prevent, Resolve, Contain: Stopping Conflict Before it Becomes Destructive
Within every conflict are three opportunities to stop it before it grows and becomes destructive. This workshop uses the unique viewpoint of The Third Side to show when those times occur and how to use a “third side” viewpoint to stop the escalation.
You will learn to:
- View conflict in a unique and empowering way
- Identify the role of “community” members in lessening the conflict
- Recognize the three stages in an escalating conflict
- Assess which individual personality style to use at which stage
- Select the appropriate intervention technique
- Determine when to ask others’ assistance
- Engage others in preventing or lowering the intensity of a conflict
You will benefit by:
- Learning concrete skills to prevent, resolve and contain a conflict
- Determining your own conflict resolution strengths and working within them in conflictual situations
- Becoming more confident in your conflict resolution skills
Audience:
Anyone who would like to learn new conflict resolution skills or who is looking for a way to help others become more skillful and take more responsibility for preventing and lessening conflicts within a group
Program Note:
Included in the fee for the class is a personal self-assessment, a group assessment and a copy of the book, The Third Side: Why We Fight and How We Can Stop by William Ury.
Schedule Selection(s) |
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Cost: $139 |
Dates: Tues. 11/18/08 |
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