Communicating Back to Campus

Department of Public Safety (DPS)
The UM Department of Public Safety can help you in the case of an off-campus emergency. See http://www.umich.edu/~safety/.

DPS is staffed 24 hours a day, 7 days a week. You can call 734-763-1131 any time. Your department should contact DPS with after-hours names and contact numbers so that the circle of information is complete. If DPS does not receive this information, its staff is restricted to looking up the department in its building-by-building files, and that can take time.

With cooperation, this is how the system will work:
1. Your department provides DPS with after-hours and weekend names and phone numbers of key staff.
2. You travel on UM business and encounter a situation during which you urgently need to contact your home department.
3. You call DPS.
4. DPS calls the contact person for your department.
5. Your department contacts you.
6. DPS will follow up to make sure that contact has been established.

Email
It is a good idea to stay in touch with your department while you are away from the University. Email is an excellent way to do this. As a UM student, faculty member, or regular staff member, you receive an electronic mailbox as part of the Basic Computing Package.

The ITD Accounts Office can assist with computing accounts, subscriptions, uniqnames, passwords, and billing inquiries regarding ITD services (including dial-in and U-M Online).
Location: Michigan Union (Basement level, in the Union Computing Site)
Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday.
Phone: 734-764-8000 Fax: 734-647-4278
Email: itd.accounts@umich.edu

In addition, 4-HELP (734-764-4357) is a computing assistance hotline for members of the University community. Consultants can assist with questions related to the services provided in the Basic Computing Package. Information Technology Division (ITD) consultants can answer your questions about email. Contact them by sending email to online.consulting@umich.edu or phoning 734-764-HELP.

For help with questions about your account, contact the ITD Accounts Office by sending email to itd.accounts.office@umich.edu or phoning 734-764-8000.