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Computing on Campus: Help & Support

Resources on this page apply only to the Ann Arbor campus. The U-M Dearborn ITS and U-M Flint ITS websites have information about their campuses’ computing resources.

• ITS Computing Help
  Online, phone, and walk-in help for a variety of general and administrative computing issues.
• Choosing and Changing UMICH Kerberos passwords
  How to create a safe and secure password, instructions for changing your UMICH password, and what to do if you forget it.
• Computing Sites—Report a Problem
  Report printer malfunctions, need for more paper, and so on.
• Documentation, Frequently Asked Questions, and More for ITS Services
  Support for ITS computing services such as e-mail, MFile, passwords, and more.
• Recovery of Lost Data
  The Cell & Developmental Biology department provides a data recovery service for both Macs and PCs.
• Maintenance of Computers
  The ITS Computer Support & Repair Service provides low-cost assistance with a variety of software and hardware maintenance issues for U-M individuals and departments.
• Repair of Apple and Dell Computers (In-Warranty/Out of Warranty)
  The ITS Computer Support & Repair Service provides covered in-warranty and low-cost out-of-warranty hardware repair services on Apple and Dell computers for U-M individuals and departments .
• Repair of Laptops (Out of Warranty)
  The Cell & Developmental Biology department does inexpensive out-of-warranty repair work on all makes and models of laptops.
• Repairs to Data Networking
  ITS provides a chart indicating who to call for repairs to U-M data services.
• Repairs to Telephone Service
  ITS provides a chart indicating who to call for repairs to U-M telephone services.
• Repairs to Video
  ITS provides a chart indicating who to call for repairs to U-M video services.
• Status of ITS Services
  Find out if an ITS service you’re using is experiencing problems.
• Workshops on Computer Skills
  ITS Education Services offers computer training and education for U-M students, faculty, staff, and the public.
• Workshops on Multimedia, CTools, and UM.Lessons Skills
  Digital Media Commons (DMC) workshops are free and provide training on audio, video, and print technologies as well as CTools and UM.Lessons.