Locating a Network Pharmacy

Use the Pharmacy Finder on the Web at https://umi.rxportal.sxc.com, or call the pharmacy directly.

Requesting Prior Authorization when Required

Your physician should call SXC at 866-715-0874.

Requesting a New ID Card if Lost or Stolen

Call SXC at the toll-free number shown on your U-M SXC ID card 866-715-0874 (TTY 866-261-0791)

Reporting Lost or Stolen Medication Prior to Replacement

Call SXC at the toll-free number shown on your U-M SXC ID card 866-715-0874 (TTY 866-261-0791), or country code 1 plus SXC direct number 630-577-3100.

Submitting a Prescription Reimbursement Claim Form for Non-Network Prescriptions or Prescriptions Filed Without Your ID Card

Claim forms are available from the Forms page or by phone. Mail your reimbursement claim form for non-network pharmacy prescriptions or prescriptions filled without your U-M SXC ID card to:

SXC Health Solutions, Inc.
Attn: Interactive Services
8444 North 90th St. Ste 100
Scottsdale, AZ 85258

There is a separate claim form for prescription drugs purchased outside the United States.

Submitting a Prior Authorization Appeal

Mail completed appeal form and supporting documentation to:

SXC Health Solutions, Inc.
Attn: Interactive Services
2441 Warrenville Road, Ste 610
Lisle, IL 60532-3642

Or fax to 630-328-2186,
Attn: SXC Interactive Services