ITCS Computing Assistance Hotline
(aka 4-HELP) * 764-4357
Number of Visitors: 
(since 6-5-2003)
Welcome! The ITCS Computing Assistance Hotline (4-HELP) provides support
for various computer resources and services at the University of Michigan.
To contact us for assistance, call our hotline at (734)764-HELP opt. 2 during our
hours of operation, or email us at online.consulting@umich.edu.
* * * * *
The main thing to keep in mind when calling 4-HELP is the more
information we have about your problem, the faster you'll be off the
phone! Please look over the "Things To Know Before Calling 4-HELP"
guidelines below; this will help us help you.
Recent News
Happy Holidays! 4-HELP Holiday
Hours: closed Sunday Dec 23, open at 8AM and close at 12PM Monday Dec 24,
and remain closed for the holiday season until 8AM Jan 2 2008. For
assistance during this time email
online.consulting@umich.edu.
NEW! To find out the latest outages,
click here.
Mulberry Certificate: To fix the Certificate
problem in Mulberry when trying to send email, click here.
Eudora Certificate To fix the Certificate problem in Eudora when trying
to send email, click
here.
National/International
Dialin
Services (Merit Global Service) to End July 2, 2007 -- this now means that ALL
dialin services once offered through UM have now ended.
UM
Dialin Service to End January 2, 2007
Change your Kerberos (umich) password at https://accounts.itcs.umich.edu/kpasswd/
Access your mailbox on the road using http://mail.umich.edu
To get the most recent copy of Mulberry/Kerberos
for the PC, click on this link, and save to the your Desktop (please
remember to UNINSTALL any current copies of Mulberry/Kerberos from
your computer.
764-HELP Hours -- Winter 2008 |
|---|
Day(s) |
Hours |
| Sunday |
1pm - 5pm |
| Monday - Thursday |
8am - 7pm |
| Friday |
8am - 5pm |
| Saturday |
CLOSED |
|
|
Helping 4-HELP Help
You
Other Places to Find Computing Support:
Useful Phone Numbers:
- ITCS Accounts Office -- 764-8000 Option 3
- M-PATHWAYS Help Desk -- 936-7000
- CAEN Hotline -- 763-5041 (College of Engineering)
- Statistics Hotline -- 764-STAT (Questions about statistical
packages or servers, including: SAS, SYSTAT, BMDP, MIDAS, S+, SPSS)
- MCIT -- 936-8000 (Medical Center Help Desk)
- Business School Help Desk -- 615-5300 or helpdesk@bus.umich.edu
- Sites Help -- 64-SITES (Questions or problems with campus
computing sites)
Online Sources:
To provide feedback about this website, please email 4help-suggestions@umich.edu.
Information Technology Central Services at the University of Michigan
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