Supported Products and Services through 4-HELP

• Windows Vista (details pending approval)
• Windows XP (Service Pack 2; Home and Pro)/ Windows 2000
• Apple OS X (10.3.9 or greater)

E-MAIL

• Pine on the ITCS Login Service
• ITCS Exchange Service access
• Mulberry 3.1.x for Windows, Mac
• http://mail.umich.edu
• Mail.app for OS X (IMAP only; 1.3.x and higher on Mac OS X 10.3.9 and up)
• Thunderbird (IMAP only; 1.5 and up)
• Eudora (PC v7.1/Mac v6.2)
• Outlook (Office XP(2002) and 2003 and up)
• Outlook Express (v6 and up)
• Entourage (Office 2004)
• Netscape (7.x - configuration support only)
• Windows Mail (configuration support only)

UNIQNAME & PASSWORD

• Where to obtain
• How to use for authentication
• How to get password changes

LOGIN SERVICE

• How to access
• Basic Unix utilities (rm, mv, cp, talk, ls, etc.)
• E-Mail Access (Pine)
• Electronic Directory (dua)

ONLINE DIRECTORY SERVICE (X500)

• Unix access via dua
• Access via directory web page
• Modification of individual entries (e-mail address, vacation message and personal info)
• Creation and maintenance of groups

IFS

• Subscriptions
• Access control via PTS groups & fs command.
• Access via sftp options
• Personal home pages in IFS (creating directory, setting permissions, filename)

KERBEROS AUTHENTICATION

• Macintosh authentication via Kerberos for Mac OS X
• Windows authentication via Kerberos Authentication

ANTI-VIRUS

• Obtaining and using VirusScan (Windows)
• Obtaining and using Sophos (Mac)
• Disinfecting viruses
• Mac OS X, Windows XP/Vista

MACINTOSH APPLICATIONS

• Macintosh Internet Access Kit applications
• Fugu (OS X)
• Kerberos for Mac OS X
• Sophos Anti-Virus
• Unified Messaging web access

WINDOWS APPLICATIONS

• Windows Internet Access Kit applications
• SSH Secure Shell
• Kerberos authentication
• VirusScan
• Unified Messaging web access

OTHER

• ITCS Family Housing DSL Service
• Basic HTML

ASSISTANCE WILL NO LONGER BE PROVIDED FOR

• In-state Michnet and MGS/International dial-in service
• Windows 3.1, 95/98/NT/ME OS and applications
• Mac system software lower than 10.3.9
• Desktop hardware (drives, printers and other peripherals/accessories)
• Word Processing (Word, Rackham style sheets)
• Spreadsheets/Charting (Excel, Delta Graph)
• Databases (FileMaker, FileMaker Pro, FoxPro, dBase)
• Graphics (PowerPoint)
• Desktop Publishing (PageMaker)
• Multimedia (Photoshop)
• Bibliographic Software (EndNote, ProCite)
• Lotus Notes
• Non-secure telnet and FTP connections to UM

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