Supported Products and Services through 4-HELP
OPERATING SYSTEMS
- Windows Vista (details pending approval)
- Windows XP (Service Pack 2; Home and Pro)/ Windows 2000
- Apple OS X (10.3.9 or greater)
E-MAIL
- Pine on the ITCS Login Service
- ITCS Exchange Service access
- Mulberry 3.1.x for Windows, Mac
- http://mail.umich.edu
- Mail.app for OS X (IMAP only; 1.3.x and higher on Mac OS X 10.3.9 and up)
- Thunderbird (IMAP only; 1.5 and up)
- Eudora (PC v7.1/Mac v6.2)
- Outlook (Office XP(2002) and 2003 and up)
- Outlook Express (v6 and up)
- Entourage (Office 2004)
- Netscape (7.x - configuration support only)
- Windows Mail (configuration support only)
UNIQNAME & PASSWORD
- Where to obtain
- How to use for authentication
- How to get password changes
LOGIN SERVICE
- How to access
- Basic Unix utilities (rm, mv, cp, talk, ls, etc.)
- E-Mail Access (Pine)
- Electronic Directory (dua)
ONLINE DIRECTORY SERVICE (X500)
- Unix access via dua
- Access via directory web page
- Modification of individual entries (e-mail address, vacation message
and personal info)
- Creation and maintenance of groups
IFS
- Subscriptions
- Access control via PTS groups & fs command.
- Access via sftp options
- Personal home pages in IFS (creating directory, setting permissions,
filename)
KERBEROS AUTHENTICATION
- Macintosh authentication via Kerberos for Mac OS X
- Windows authentication via Kerberos Authentication
ANTI-VIRUS
- Obtaining and using VirusScan (Windows)
- Obtaining and using Sophos (Mac)
- Disinfecting viruses
- Mac OS X, Windows XP/Vista
MACINTOSH APPLICATIONS
- Macintosh Internet Access Kit applications
- Fugu (OS X)
- Kerberos for Mac OS X
- Sophos Anti-Virus
- Unified Messaging web access
WINDOWS APPLICATIONS
- Windows Internet Access Kit applications
- SSH Secure Shell
- Kerberos authentication
- VirusScan
- Unified Messaging web access
OTHER
- ITCS Family Housing DSL Service
- Basic HTML
ASSISTANCE WILL NO LONGER BE PROVIDED FOR
- In-state Michnet and MGS/International dial-in service
- Windows 3.1, 95/98/NT/ME OS and applications
- Mac system software lower than 10.3.9
- Desktop hardware (drives, printers and other peripherals/accessories)
- Word Processing (Word, Rackham style sheets)
- Spreadsheets/Charting (Excel, Delta Graph)
- Databases (FileMaker, FileMaker Pro, FoxPro, dBase)
- Graphics (PowerPoint)
- Desktop Publishing (PageMaker)
- Multimedia (Photoshop)
- Bibliographic Software (EndNote, ProCite)
- Lotus Notes
- Non-secure telnet and FTP connections to UM
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