Course Calendar
Online Tutorials (always available)
July 2009
August 2009
September 2009
- The Art of Managing Multiple Projects & Multitasking, 9/16
- Quick Start for Supervisors: An Overview of Essentials for Your New U-M Role, 9/16
- Peer Leadership: Getting Results Without Authority, 9/17, 9/24 & 10/1
- Assertiveness Skills, 9/18 & 9/25
- Competencies: A Framework for Employee Success, 9/21 online access, 9/30 in-class
- Feedback That Works!, 9/24
- Developing Personal Leadership: Mastering the Art of Empowerment, 9/23
- Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time, 9/23
- Foundations of Supervision Level II, Tuesdays 9/22 - 10/27
- Improving Your Listening Skills, 9/29
- Writing it Right: Punctuation, 9/30 & 10/7
October 2009
- Working With Difficult People and Personalities aka Working With People You Can’t Stand, 10/2 & 10/9
- Seeing The Glass Half Full: The Art of Optimism, 10/7
- Foundations of Supervision Level I, Thursdays 10/8 - 11/12
- Conflict Management: The Fundamental Skills, 10/13
- Bounce!: How To Thrive, Even During Tough Times, 10/14
- BAM! Busting the Myths of Customer Service, 10/14
- Business Communication: Writing With Power, 10/21
- Finding An Extra Hour Every Day: Time Management & Technology, 10/28
- Gossip Stoppers: Creating a Positive Workplace, 10/28
November 2009
December 2009
January 2010
- Improving Your Listening Skills, 1/12
- Developing Personal Leadership: Mastering the Art of Empowerment, 1/13
- Difficult Conversations, 1/14
- 360° Feedback: A Well Rounded Approach to Performance Management, 1/20
- Project Management Fundamentals: Creating Your Roadmap for Success!, 1/21 & 2/4
- E-Mail and Information Overload: Proactively Managing the Glut, 1/21
- Foundations of Supervision Level I, Tuesdays 1/19 - 2/23
- Creativity and Breakthrough Thinking, 1/26
- So, You’re Ready to be a Supervisor? How to Make a Smooth Transition, 1/27
- Writing it Right: Grammar, 1/20 & 1/27
- Managing Confrontational Clients, 1/28
February 2010
March 2010
- Delegating for Results, 3/2
- Advancing Your Personal Leadership Skills, 3/5
- Beyond Customer Service: The Next Steps, 3/10
- Succeeding with the Myers-Briggs Type Indicator (MBTI®), 3/11
- Prepare, Practice and Present, 3/16
- Process Improvement: Working “Smart” for Better Results, 3/16 & 3/30
- Conflict Management: The Fundamental Skills, 3/17
- Coaching for Great Performance, 3/17
- Taking Good Notes and Meeting Minutes, 3/19
- Advanced Listening Skills, 3/23
- Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time, 3/24
April 2010
May 2010
June 2010
July 2010
