Process & Organizational Management
- Creativity and Breakthrough Thinking
- Process Improvement: Working “Smart” for Better Results
- Basics of Survey Design
Creativity and Breakthrough Thinking
Fostering creativity in the workplace contributes significantly to peak performance, a creative approach to problem solving, and effective teamwork. Participants will discover ways to encourage creative thinking in themselves and others in order to achieve improved business results.
You will learn to:
- Cultivate creativity in yourself and others
- Create environments conducive for creative change
- Use creative thinking processes for making decisions
- Utilize humor to generate creativity
You will benefit by:
- Building the morale of others by empowering them to contribute their creative ideas
- Discovering ways to use your creative ideas to foster a fun and productive work environment
Audience:
All staff who are interested in maximizing organizational productivity and creativity
Schedule Selection(s) |
|
|---|---|
Cost: $139 |
Dates & Times: Tue. 1/26/10, |
 |
 |
|---|
Process Improvement: Working “Smart” for Better Results
With more work than anyone can possibly handle, it’s more important than ever to be operating as efficiently as possible. One way to achieve efficiency is to create effective work processes.
You will learn to:
- Define the concept of process management
- Identify one or more key processes in your work area that would benefit from process improvement
- Describe the key elements of managing a process
- Determine the appropriate individuals who should be involved
- Identify barriers to process changes and methods to overcome them
- Identify what to measure in a process
- Develop a strategy to assess a process for inefficiencies
- Use key tools to analyze data for improving a process
- Assess the appropriate methods and strategies for communicating changes to others
- Determine steps for the implementation and ongoing maintenance of a process
You will benefit by:
- Developing some “just-in-time” strategies for improvement
- Better serving your customers
- Eliminating unnecessary steps or complexities in your processes
Schedule Selection(s) |
|
|---|---|
Cost: $299 |
Dates & Times: Tue. 3/16/10, |
|
|
|---|
Basics of Survey Design
University departments and units need to know what their customers want. A well-designed survey can play a pivotal role in meeting every organization’s goal while addressing customer needs.
You will learn to:
- Differentiate between various types of survey methodologies
- Identify an appropriate target audience to sample
- Apply and demonstrate awareness of the survey design process
- Become familiar with the most common mistakes in survey design
- Recognize the importance of pre-testing surveys
- Review the process for conducting the survey
- Recognize the appropriate process to follow to summarize survey information
You will benefit by:
- Improving organizational planning efforts and forecasting customer needs
- Tracking customer trends more effectively
- Enhancing communication between customers, management and your unit
- Working through various, hands-on learning opportunities to experience how a successful survey is developed
- Being well-equipped with a collection of survey tools and job aids for quick reference and easy application back in your work environment
Audience:
All staff members who are new to basic survey processes or those wanting a refresher
Program Note:
This course uses a hands-on approach in delivering the material. In between the class sessions, participants will draft a survey of their own design.
Attention:
This course is not intended for staff members who specialize in survey design and development services. Also, this course does not cover statistical analysis of survey data.
Schedule Selection(s) |
|
|---|---|
Cost: $229 |
Dates & Times: Wed. 4/14/10, |
|
|
|---|