8/6/09 - Meeting Maker & Notifylink upgrade scheduled
Meeting Maker: Will be upgraded to version 8.8 on Thursday, August 6 beginning at 5PM. This means that Meeting Maker will be down from 5PM August 6 until Friday August 7 at 8:00AM. On Thursday August 6 before 5PM print your calendar for Friday August 7 incase there are delays in getting Meeting Maker up by 8:00AM on August 7. With this upgrade there are no significant changes to the look and feel of Meeting Maker for the user, except that the Meeting Maker client software must be upgraded as well. You will still be able to access Meeting Maker from a web browser at http://mm.obp.umich.edu . This upgrade primarily addresses server issues and allows Meeting Maker to be moved to newer server hardware. See http://www.umich.edu/~isss/isssmeetingmaker.html for more details.
NotifyLink: Along with the upgrade of Meeting Maker to 8.8 on August 6 we must also upgrade our NotifyLink server. The Notifylink server is what syncs your smart phone (BlackBerry, iPhone, Treo, etc.) with Meeting Maker. Some smart phone users also get their email via the Notifylink server. We must upgrade the NotifyLink server to version 4.6 in order for it to work with the upgrading of Meeting Maker. The upgrade of NotifyLink will also have a side benefit of allowing .docx attachments to be viewed by Blackberries. The actual upgrade of NotifyLink will take place on Friday August 7 at 9AM. This upgrade must be done with the help of NotifyLink support and we must do it during working hours following the upgrade of Meeting Maker. You will likely see that your smart phone will not be syncing calendar data after 5PM on Thursday August 6 (when Meeting Maker upgrade begins) and your email syncing may be affect starting at 9AM on Friday August 7. We expect to have smart phones syncing again properly late in the morning or early afternoon on Friday August 7. You will not need to make any changes to your smart phone following this upgrade.
7/10/09 - VPN training sessions
Available Training:
A series of VPN training session's will be held on July 22 and again on August 19. This training session will cover installation of the VPN software and how to use it to access the Fleming Network and your office shared file space. The VPN software only takes a few minutes to install and is easy to use, so you will not need to stay the entire 2 hours. You are encouraged to attend a training session, but not required to. This is an opportunity to make sure the computer you use for remote access has the VPN software installed and that it works. There is no registration required for training.
What: Training on VPN software installation and how to use it to access the Fleming network
Who: Anyone who is authorized for remote access is encouraged to attend one of the training sessions
When: A series of sessions will be held on July 22 and August 19 between 11am - 1pm
Where: In the Regent's Room
What to Bring: Users are welcome, but not required, to bring their University owned laptop computers or personal home computers
3/18/09 - Are you practicing Green Computing?
Be sure to check out the Climate Savers website (http://www.climatesavers.umich.edu/) for lots of tips and resources on how to become a more energy efficient and green computer user.
11/4/08 - ISSS to start using FootPrints to track and manage computer support requests
In order to better serve our customers ISSS will begin the full use of FootPrints to manage and track computer support issues and requests on Wednesday, October 22. ISSS has been testing FootPrints the last couple weeks from our website, and for phone support calls. FootPrints is collaborative web-based software that allows central tracking and management of customer support issues. The collaborative FootPrints server at the UM is maintained by Information Technology Central Services (ITCS), the College of LS&A, and the School of Information. ISSS will use FootPrints to track and manage computer support issues and requests. FootPrints will allow ISSS to better monitor support issues and resolutions, isolate frequent and common user problems, keep historical records of issues and resolutions, create useful knowledge bases, create support reports, and improve support communications with users. As part of the information security plan, and with the advice of ITSS, ISSS will also be using FootPrints to report and monitor information security incidents.
Some additional FootPrints benefits to our customers:
-Ticket numbers assigned to issues: Customer reported issues are assigned ticket numbers for easier tracking of issues.
-Automatic E-mail Notification: Customers receive automatic e-mail notification whenever an issue has been opened in their names and whenever the issue has been updated.
-Online Self-Service: Customers can login to FootPrints http://request.umich.edu/isss/helpdesk to open a new issue or to review the history of all open and closed issues in their names.
-Global Issue Notification: When a similar issue, such as a network printer being offline, affects multiple customers, they can subscribe to receive notification when the issue is resolved.
Requesting support from the ISSS website: To request technology assistance from the ISSS Help Desk (http://www.umich.edu/~isss/emailhelp.html, or http://www.umich.edu/~isss/ and choose Request Computer Assistance), please do the following:
1. Navigate to http://request.umich.edu/isss/helpdesk
2. Enter your uniqname and Kerberos password
3. Click on Submit Request
4. Fill out all fields with the appropriate information and click Save (*please include as much detail as possible*).
5. You will receive a notification via email that your ticket was received. Someone will contact you to provide assistance as soon as possible.
Requesting support by emailing isssemail@umich.edu:
When customers email isssemail@umich.edu, they will receive a notification via email that their issue was received and that someone will contact them. The email will contain the ticket number assigned to their issue and a link to FootPrints if they wish to monitor their request.
Requesting support by phone: Users can still make phone requests, and don't need to do anything else.
2/29/08 - Revised Home Visit Policy
Please take a look at our revised Home Visit Policy. (You can also find it under What We Support.)
