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Role of Leadership

Leadership must act consistently in the role of Sponsor for the Quality program over the long haul. Experts in the field estimate that it takes 5-10 years to transform an organization into a "quality"-focused organization.700kb)

In ITD this means that the Senior Managers, as members of the Quality Council have:

Advice for Leaders

As a result of our experience, many of our staff have some guidance for leaders or managers considering implementing a quality program.

Stay consistent over the long haul.

1.1mb), 1.4mb),2.5mb)

Management support is crucial.

1.5mb)

Continue to learn all you can about quality

1.4mb)

Plan for the investment.

1mb)

Instill the fundamentals

1.1mb)

Last updated 5 May by tbray@umich.edu