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Role of Leadership
Leadership must act consistently in the role of Sponsor for the Quality program over the long haul. Experts in the field estimate that it takes 5-10 years to transform an organization into a "quality"-focused organization.700kb)
In ITD this means that the Senior Managers, as members of the Quality Council have:
- provided resources for continuous quality education ,
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- supported the formation of quality improvement and innovation teams
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- endorsed the use of " internal trained facilitators" to coach/educate/support team leaders and team members to use quality tools and methods in problem-solving teams
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- applied quality tools and principles in their own meetings and supported their use through out the organization
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- worked continuously to apply quality principles to the development of ITD's mission, purpose and values, and current search for quality indicators.
Advice for Leaders
As a result of our experience, many of our staff have some guidance for leaders or managers considering implementing a quality program.
Stay consistent over the long haul.
1.1mb), 1.4mb),2.5mb)
Management support is crucial.
1.5mb)
Continue to learn all you can about quality
1.4mb)
Plan for the investment.
1mb)
Instill the fundamentals
1.1mb)
Last updated 5 May by tbray@umich.edu