Give us feedback!

Mission Statement

ITD STATEMENT OF PURPOSE

The purpose 
	of the University of Michigan Information Technology Division 
	is to enhance the University's ability to create and share knowledge 
	through the application of communication and computer technology.  

We work with our customers every step of the way.
	Together we find out what they need, now and in the future, and 
	together we develop information technology services 
	that make the best use of all available University resources.  

Together we will work to ensure that
	the power of information technology 
	is within easy reach of every student, faculty and staff member.  

By so doing, the University community and everyone in it 
	will have greater ability 
	to access, process, and communicate information - 
	across the campus, the state, the nation and the world.

ITD STATEMENT OF VALUES

We share these values as we work to achieve our purpose:
	Service to our customers is our primary focus.
	Our greatest resource is each other.
	We treat others with honesty and respect.
	We practice open, consistent communication.
	We are committed to teamwork and partnership.
	We strive for continuous improvement.

ITD'S MISSION

ITD's mission is to provide information technology services that people will choose in order to enhance their research teaching, learning and administrative processes.

ITD'S VISION

The Information Technology Experience The center of each person's work with information technology will be the personal computer or workstation. Products and Services We will enhance our technology products with a variety of services and ancillary products which will assure that our customers receive full benefit. Knowledge We will move to an expanded multimedia definition of information. Connect People with People An enhanced communication environment will lead to expanded collaborative projects and information sharing among colleagues on campus and around the world.

ITD'S GOALS

TECHNOLOGY

1. To enable the creation of and universal access to on-line knowledge and information resources by acquiring, developing, deploying, and operating a wide range of information technologies that are easy to use, that build on the skills that customers have acquired, and that support the customers' research, teaching, learning, and administrative processes.

2. To enable the creation of and universal access to on-line knowledge and information resources by making it possible for ITD's customers to use these technologies to do their research, teaching, learning, and administrative tasks without regard for location or time (anywhere, anytime).

CUSTOMER-FOCUS

3. To work in partnership with ITD's customers in order to support (through information technology) their research, teaching, learning, and administrative processes.

4. To work in partnership with ITD's customers in order to assist them in achieving innovation in their processes.

5. To work in partnership with ITD's customers in order to optimize the University's investment in information technology.

ITD CULTURE

6. To increase ITD's efficiency and effectiveness by empowering ITD staff to anticipate, improve, correct, and resolve problems in order to meet customer's needs.

7. To increase ITD's efficiency and effectiveness by making the most effective use of the University's investment in ITD.

Last updated 5 May by tbray@umich.edu