The most obvious synergy has been created by utilizing Managing Diversity's emphasis on organizational culture, along with the tools and techniques of Total Quality. We are creating data driven diversity and gaining methodology for evaluating organizational culture change needed for Total Quality.
Consequently in 1993, the Managing Diversity process began its first phase, planning for excellence. Managing Diversity utilizes all areas of the quality triangle, but the focus of the M-Quality Expo Managing Diversity Exhibit is on planning for excellence.
The exhibit highlights the analysis of organizational culture. Culture change is crucial for long-term initiatives to meet our mission for services customers will choose. Through this diagnostic research method from the American Institute for Managing Diversity (AIMD), Atlanta, GA, and other training they have provided for ITD, we have developed a more comprehensive organizational development approach for bringing about major change initiatives.
Aspects of Managing Diversity are noted throughout our pages, but some are available here for your reference. For more information contact Andre G. Strong (Andre_G._Strong@um.cc.umich.edu), ITD Managing Diversity Office, 998-6533.
To create an environment which fully taps the potential of all individuals, in pursuit of organizational objectives, without giving advantage or disadvantage to any person or group of persons.
"Underlying values, beliefs and principles that serve as a foundation for the organization's management system, as well as the set of management practices and behaviors that both exemplify and reinforce those principles" (Cox, Taylor Jr., Cultural Diversity in Organizations: Theory, Research & Practice, Berrett-Koehler: San Francisco, 1993, p. 161)