|
|
  |
|
|
Last Updated: March 03, 2008 Support for the Common Campus Exchange ServiceUser DocumentationOnline documentation about the Common Campus Exchange Service is available at http://www.itcs.umich.edu/exchange. This page contains configuration and use information for Windows, Macintosh and Web users as well as Frequently Asked Questions. It is highly descriptive and is geared toward the end user. This information is also accessible directly from the ITCS main page at http://www.itcs.umich.edu under E-Mail > Exchange Service.
Frequently Asked Questions (FAQ)A number of common questions and answers about using Exchange email have been collected in a Frequently Asked Questions section. Check this out for some of the common questions we've heard.Telephone and email supportYou may direct questions about the Common Campus Exchange Service to 764-HELP by phone or online.consulting@umich.edu by email. The consultants will be able to help determine the problem and to route the issue to the proper technical group. In some cases, departments will want help calls to be redirected to their own internal help desk. ITCS will have that information on hand and will give that information to users that call.If you suspect that the system is down, the best first contact for support is to call 764-HELP. If there is a known outage this will be on their recorded message. If you call during business hours, 4-HELP will be able to help you directly. If it is after business hours, you can also call Repair at 647-8888 to report the problems you are seeing. They will also be able to contact the appropriate technologist. Exchange Technical LibraryAdditional documentation for technical staff is available in the Exchange Technical Library (ETL). This documentation assumes technical familiarity and comfort with Windows and campus computing. It is oriented toward System Administrators or other computer support staff.Notification of outages and maintenanceIf you wish to be notified of outages and scheduled maintenance to the Exchange service, you may join the UMOD group exchange.outage.notify@umich.edu at http://directory.umich.edu (bind with your uniqname and Kerberos password, search for "exchange outage notify" and click the Join button). If you would like an existing UMOD group (for example, IT support or helpdesk group) to be receive notices, send a request to exchange.support@umich.edu, including the name of the group to be added. Note that the messages sent to this group are crafted for technical support and may not be understood by end users. You should handle communications with your end users in the manner you have developed for your unit.Notices of outages and maintenance will also be recorded on the ITCS status web site at http://status.itcs.umich.edu/, where they are publicly available. Moving existing email and calendar informationITCS does not provide migration services as part of the Common Campus Exchange Service. As we learn of migration techniques from campus units, we will post this information on the Migrating to Exchange web page.Restoring deleted Exchange informationExchange offers a deleted-items recovery option. Deleted items are retained for 3 days after the user empties their deleted items folder. These items can be recovered by the user without local or system admin intervention. If you absolutely need a restore from more than 3 days, you may request a restore from the backup system. The backup system retains data for 7 days. Restores from the backup system cost $100/hour with a two hour minimum. To make a restore request, contact your departmental System Administrator. If you are a Sys Admin, you may request the restore using the form "ITCS Exchange Account Modification Form (Single Mailbox)" on the ITCom: Faculty/Staff Forms page.TrainingITCS Education Services offers training for Exchange end users.
For more information about our service or feedback about this site, send email to exchange.info@umich.edu.
|
