Conflict Resolution Education: Recommended Reading

Resources on Preventing and Addressing Workplace and Other Disputes

  • George SanFacon is the Director of U-M's Housing Facilities. You'll find his compelling thoughts on people and organizations here:
  • Carnegie, Dale. How to Win Friends and Influence People, Pocket, 1998
  • Cloke, Kenneth, and Joan Goldsmith. Resolving Conflicts At Work: Eight Strategies for Everyone on the Job, Jossey-Bass, 2005.
  • Covey, Stephen. The 7 Habits of Highly Effective People, Free Press, 2004.
  • Davenport, Noa, Schartz, Ruth Distler and Gail Pursell Elliott. Mobbing: Emotional Abuse in the American Workplace, Civil Society Publishing, 1999.
  • Fisher, Roger, Patton, Bruce, and William Ury. Getting To Yes: Negotiating Agreement Without Giving In, 2nd Ed., Penguin Books, 1991.
  • Fisher, Roger, and Daniel Shapiro. Using Emotions As You Negotiate, Viking Adult, 2005.
  • Goleman, Daniel. Emotional Intelligence: Working With EQ, Bloomsbury, 2004.
  • Goodwin, Clifford and Daniel Griffith. The Conflict Survival Kit: Tools for Resolving Conflict at Work, Prentice Hall, 2006.
  • Heyman, Richard. Why Didn't You Say That in the First Place ?, Jossey-Bass, 1997.
  • Kritek, Phyllis Beck. Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts, Jossey-Bass, 2007.
  • Lancaster, Lynne and David Stillman. When Generations Collide. Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work, Collins Business, 2003.
  • Patterson, Kerry, Grenny, Joseph, McMillan, Ron and David Maxfield. Influencer: The Power to Change Anything, McGraw-Hill, 2007.
  • Patterson, Kerry, Grenny, Joseph, McMillan, Ron and Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High, McGraw-Hill, 2004.
  • Patterson, Kerry, Grenny, Joseph, McMillan, Ron and Al Switzler. Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior, McGraw-Hill, 2005.
  • Reardon, Kathleen. Becoming a Skilled Negotiator, Wiley, 2005.
  • Stone, Douglas, Patton, Bruce, Heen, Sheila, and Roger Fisher.  Difficult Conversations, How to Discuss What Matters Most, Penguin, 2000.
  • Spindel, Patricia. Psychological Warfare at Work: How Harassers and Bullies Injure Individuals and Organizations, Spindel & Associates Inc., 2008.
  • Tulgan, Bruce. Managing the Generation Mix, 2nd Edition, HRD Press, 2006.
  • Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation, Bantam Books, 1993.
  • Ury, William. The Power of a Positive No: Save the Deal, Save the Relationship and Still Say No, Bantam Books, 2007.
  • Ury, William. The Third Side: Why We Fight and How We Can Stop. Rev ed., Penguin Books, 2000.
  • Wall, Bob. Working Relationship: The Simple Truth about Getting Along with Friends and Foes at Work, Davies-Black Publishing, 1999.
  • Yarbrough, Elaine and William Wilmot. Artful Mediation: Constructive Conflict at Work, Cairns Publishing, 1996.
  • Zemke, Ron, Raines, Claire and Bob Filipczak. Generations at Work, AMACOM, 2000.

Resources for Mediators

  • Beer, Jennifer E. with Eileen Stief. The Mediator's Handbook 3rd Ed., New Society Publishers, 1998.
  • Bush, Robert A. Baruch and Joseph P. Folger. The Promise of Mediation: The Transformative Approach to Conflict, Revised ed., Jossey-Bass, 2005.
  • Cahn, Dudley, and Ruth Anna Abigail. Managing Conflict through Communication, 3rd Ed., Allyn & Bacon, 2006.
  • Cloke, Kenneth. Mediating Dangerously: The Frontiers of Conflict Resolution, Jossey-Bass, 2001.
  • Cloke, Kenneth. The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution, Janis Publications, 2006.
  • Friedman, Gary and Jack Himmelstein. Challenging Conflict: Mediation Through Understanding, American Bar Association, Section of Dispute Resolution, 2008.
  • Furlong, Gart T. The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict, Jossey-Bass, 2005.
  • Goodman, Allan. Basic Skills for the New Mediator, 2nd Ed., Soloman Publications, 2004.
  • Greenwood, Mary. How to Mediate Like a Pro: 42 Rules for Mediating Disputes, iUniverse, Inc. 2008.
  • Herrman, Margaret  S., ed. The Blackwell Handbook of Mediation, Blackwell, 2006.
  • Kaner, Sam and Lenny Lind. Facilitator’s Guide to Participatory Decision-Making. 2nd Ed., Jossey-Bass, 2007.
  • Katsh, Ethan and Janet Rifkin. Online Dispute Resolution, Jossey-Bass, 2001.
  • Kolb, Deborah M. and Associates. When Talk Works: Profiles of Mediators, Jossey-Bass, 1997.
  • Kochman, Thomas. Black and White Styles in Conflict, University of Chicago Press, Reprint edition (August 1, 1983).
  • Kritek, Phyllis Beck. Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts, Jossey-Bass, 2007.
  • KLang, Michael, D. and Alison Taylor. The Making of a Mediator: Developing Artistry in Practice, Jossey-Bass, 2000.
  • Mayer, Bernard. The Dynamics of Conflict Resolution: A Practitioner’s Guide, Jossey-Bass, 2000.
  • Menkel-Meadow, Carrie; Lela Porter Love; and Andrea Kupter Schneider. Mediation: Practice, Policy, and Ethics. Aspen Publishers, 2006.
  • Moffitt, Michael L, and Robert C Bordone. The Handbook of Dispute Resolution, Jossey-Bass, 2005.
  • Moore, Christopher. The Mediation Process, 3rd Edition, Jossey-Bass, 2003.
  • Stulberg, Joseph B. Taking Charge, Managing Conflict, Wooster Book Company, 2002.
  • Ury, William L., Jeanne M. Brett & Stephen B. Goldberg. Getting Disputes Resolved, Jossey-Bass, 1988.
  • Warters, William. Mediation in the Campus Community: Designing and Managing Effective Programs, Jossey-Bass, 2008.
  • Winslade, John and Gerald Monk. Practicing Narrative Mediation: Loosening the Grip of Conflict, Jossey-Bass, 2008.