• George SanFacon is the Director of UM's Housing Facilities. You'll find his compelling thoughts on people and organizations here:
  • Awake at Work: Concepts and Principles for Creating Better Workplaces and a Better World (PDF)
    
• Cloke, Kenneth, and Joan Goldsmith. Resolving Conflicts At Work: A Complete Guide for Everyone on the Job, Jossey-Bass, 2000.
  
• Davenport, Noa, Ruth Distler Schartz and Gail Pursell Elliott. Mobbing: Emotional Abuse in the American Workplace, Civil Society Publishing, 1999.
  
• Fisher, Roger and Willian Ury. Getting To Yes: Negotiating Agreement Without Giving In, 2nd Edition. Penguin Books, 1991.
  
• Goleman, Daniel. Working With Emotional Intelligence, Bantam Books, 1998.
  
• Heyman, Richard. Why Didn't You Say That in the First Place ?, Jossey-Bass, 1997.
  
• Kritek, Phyllis Beck. Negotiating at an Uneven Table, Jossey-Bass, 1994.
  
• Lancaster, Lynne and Stillman, David. When Generations Collide. Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work, HarperCollins, 2002.
  
• Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations, How to Discuss What Matters Most, Viking Press, 1999.
  
• Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation, Bantam Books, 1993.
  
• Wall, Bob. Working Relationship: The Simple Truth about Getting Along with Friends and Foes at Work, Davies-Black Publishing, 1999.
  
• Wilson, Midge and Kathy Russell. Divided Sisters: Bridging the Gap Between Black Women and White Women, Doubleday, 1996.
  
• Yarbrough, Elaine and William Wilmot. Artful Mediation: Constructive Conflict at Work, Cairns Publishing, 1995.
  
• Zemke, Ron, Claire Raines and Bob Filipczak. Generations at Work, AMACOM, 2000.

Resources for Mediators

• Beer, Jennifer E. with Eileen Stiel. The Mediator's Handbook, New Society Publishers, 1997.
  
• Bush, Robert A. Baruch and Joseph P. Folger. The Promise of Mediation, Jossey-Bass, 1994.
  
• Cloke, Kenneth. Mediating Dangerously, Jossey-Bass, 2001.
  
• Katsh, Ethan and Janet Rifkin. Online Dispute Resolution, Jossey-Bass, 2001.
  
• Kolb, Deborah M. and Associates. When Talk Works: Profiles of Mediators, Jossey-Bass, 1994.
  
• Kritek, Phyllis Beck. Negotiating at an Uneven Table, Jossey-Bass, 1994.
  
• Lang, Michael, D. and Alison Taylor. The Making of a Mediator, Jossey-Bass, 2000.
  
• Mayer, Bernard. The Dynamics of Conflict Resolution, Jossey-Bass, 2000.
  
• Moore, Christopher. The Mediation Process, 2nd Edition, Jossey-Bass, 1996.
  
• Stulberg, Joseph B. Taking Charge, Managing Conflict, Lexington Books, 1987.
  
• Ury, William L., Jeanne M. Brett & Stephen B. Goldberg. Getting Disputes Resolved, Jossey-Bass, 1988.
  
• Warters, William. Mediation in the Campus Community: Designing and Managing Effective Programs, Jossey-Bass, 1999.
  
• Kochman, Thomas. Black and White Stlyes in Conflict, University of Chicago Press ; Reprint edition (August 1, 1983)