Monday September 08 2008
information technology central services at the university of michigan

FAQ: accounts

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I know my password, how do I change it?
I've lost/forgotten my password... what do I do?
How do I contact the ITCS Accounts Office?

I know my password, how do I change it?

You can change your password on the web by connecting to:

https://accounts.itcs.umich.edu/kpasswd/

It is in your best interest to keep your password secret, as it protects your digital identity and reputation. For more information on password safety, please read the ITCS FAQ about Uniqnames and Passwords:

http://www.itd.umich.edu/help/faq/uniqnames/

I've lost/forgotten my password... what do I do?

Protected resources such as Conferencing on the Web (COW), the Computer Showcase online order form, U-M Online Directory, and similar sites require your UMICH.EDU Kerberos password. This is the same password one would use to access UMCE services such as the ITCS Login Service, IMAP e-mail, IFS, Merit Dial-up, and computers in campus computing sites.

You should not give any person your Kerberos password (not even to IT support personnel), and no one can tell you what your current Kerberos password is. You can, however, have your Kerbereros password reset at the following locations:

  • Ann Arbor - ITCS Accounts Office in the basement of the Michigan Union (734-764-8000)
  • Ann Arbor - CAEN Hotline offices in the Media Union
  • Ann Arbor - Learning Resource Center, room 3950 Taubman Medical Library
  • Flint - ITS at 207 Murchie Science (810-762-3123)
  • Dearborn - ITS Accounts Office (313-593-3274)

It is in your best interest to keep your password secret. As it protects your digital identity and reputation. For more information on password safety, please read the ITCS FAQ about Uniqnames and Passwords here:

http://www.itd.umich.edu/help/faq/uniqnames/

Please note:

People associated with the following divisions often have separate passwords assigned by their division in addition to their Kerberos password, so it may be confusing as to which password you need to use:

  • Medical Center
  • College of Engineering
  • UofM Dearborn Campus
  • UofM Flint Campus

This is not an exhaustive list of divisions that have extra passwords - if you use any sort of internal network or email system (ie GroupWise at the Medical Center, the LSA NT domain, the UNIX environment at the College of Engineering, etc), the password you use for your daily work probably is not (and should not be) the same as your Kerberos password.

How do I contact the ITCS Accounts Office?

Location: Michigan Union (Basement level, in the Union Computing Site)
Hours: 8:00 a.m. to 4:30 p.m. Monday through Friday.
Phone: 734-764-8000
FAX: 734-647-4278
E-mail: itcs.accounts@umich.edu
Website: http://www.itd.umich.edu/accounts/