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Quality Tools & Principles

Manage by Fact
Customer Satisfaction
Respect for People and Ideas
Continuous Improvement(Plan-Do-Check-Act)
Managing Diversity

(1.3mb) - the basic principles are key

(1.1mb) - tools help customer service

(1.1mb) - rules of conduct help focus meetings

Here is a partial list of Quality tools that have become part of the way we work in ITD:

Process Analysis and Innovation
Partnering with Customers
PAL's (Purpose Agenda Limit ) for Meetings
Rules of Conduct/Guidelines for Meetings
Stages of Group Development (ORMING)
Command-Consult-Consensus Decision Making
Use of Charts and Graphs
Seeking Root Cause
Understanding Common Cause/Special Cause
Customer Surveys

Last updated 5 May by